Refund policy
RETURNS & EXCHANGES
All items undergo stringent quality control checks for any defects to ensure buyer's satisfaction prior to shipment.
We only accept returns for incorrect items sent or defective items (SEE BELOW). We regret to inform you that we do not offer returns/exchanges for wrong sizes as measurements are clearly stated.
Returned items must be received in the original condition as such:
- Unworn, unwashed, and in original packaging
- In brand new condition, with all tags still attached
- Free of any stains (e.g make up) or scents
Returns that do not meet the return requirements will not be eligible for return and will be forfeited with a $5 handling fee per return.
WRONG/DEFECTIVE ITEM
Drop us an email straight away, with details and photographs, if you think we've got your order wrong or you received any defective items at info@breakaway.asia. This should be performed within 3 days of receiving your items, so do make sure to check your items when you receive them. We aim to reply you within 48 hours.
Do note that defective items do not constitute the following:
- Loose threads, marked creasing
- Slight stains on the inner lining, not visible when worn
- Loose buttons which can be sewn on easily
- Slight differences in measurements
- Clothing asymmetry due to body curvatures